SHIPPING & RETURNS
HOW WE SHIP AND WHAT WE TAKE BACK
We understand that getting your goods quickly is important. We aim to process all transactions and get stock sent out within 24 hours of receiving your order. We ship internationally out of our warehouse in Hon Kong and in Europe we ship direct from our warehouse in Luxembourg. Please note that we will only process territories outside of Europe on this website. For European orders please see the KO Distribution EU website. Any orders from Europe on this site will be referred to our Distribution in Luxembourg.
Once shipped your order status will be updated on your account. Simply log in and check your orders for an updated tracking link, which will be updated once the information is available to us from the courier.
HOW TO CANCEL
To cancel an order please do the following;
1) Log in to your order information, the link can be found at the order confirmation email which you have received after placing an order.
If you are unable to locate your order confirmation email, please doublecheck your SPAM folder. If you still can't locate it, email us and let us know as many details as possible for us to track your order. For example, your PayPal transaction ID, the order e-mail or order address.
2) Go to "Cancel Items" button at the bottom part of the page.
3) Click the x mark to the left of the item you wish to cancel.
4) When the refund is processed you will receive an email regarding the cancellation along with your refund. Refunds are bank dependant and can take several days to show up in your bank account.
HOW TO CHECK THE STATUS OF AN ORDER
After placing an order, an email is sent to your inbox . If you log into your account you will see a "MY ORDERS" section. By clicking on this option you will see information and updates regarding the status of your order, including a tracking link once it has been made available.
All parts bought from the website or our dealers are guaranteed 1 year warranty under the assumption that the part has not been used. Warranty items can be replaced with the same product, or exchanged with other products or store credit for 100% of the original purchase price. All returned unused items are subject to evaluation. Returned items are sent back to our office at customers’ cost.
Purchases made for a wrong product for whatever reason can be refunded or exchanged within 14 days from the date of receipt, but they must be returned to the place of purchase.
No warranty shall apply to any product that has been:
damaged from crashes
subject to misuse
operated outside of specification
All warranty replacements come with free standard shipping charges. Express shipping is available but surcharges will apply.
Place of warranty is always the point of sale.
Any discrepancy in shipment quantity or the product itself must be reported within five (5) working days of receipt of the products.
In the event of an over shipment, customer shall have the option to return the products to KO Technologies at our expense or alternatively, customer may opt to retain the products (subject to adjustment of the invoice or the issuance of another invoice to account for such additional items.)
Any item that malfunctions due to a manufacturing defect, the defective item will be replaced or repaired subject to the following conditions;
-Proof of purchase must be presented.
-No physical damage.
-No signs of modification.
-The item is returned within the warranty period of one year from the date of purchase with complete accessories and packaging.
-Refund and exchange for another product are options for an item returned within one month from the date of receipt.
-All warranty replacements will be shipped with standard shipping, express postage is available but surcharges may apply.
-No warranty shall apply to any Product that has been subject to misuse, improper testing, assembly, mishandling, or which has been operated contrary to current instructions relating to installation or maintenance or operation.
-A product that is out of one year Warranty Period may be accepted by for Repair Service. Assessment is conducted to classify each item is reparable or not. Those qualified will be repaired free of charge excluding shipping. Those irreparable may be sent back to customer and customer covers shipping fee. The duration of the repair will depend on the extent of the damage and the availability of its parts.
-Products not manufactured and sold under the brand KO Technologies are subject to supplier’s warranty policy. Any replacement or repair will depend on the brand-owner.
If you are having difficulty with a product or need assistance with a refund or shipping please contact Ben using the following email